This course is for employees and managers at any level who want to resolve conflict constructively, create a productive work environment, and build and mend relationships.
This course strengthens your skills in the following leader behaviors:
Motivated business professionals are looking for every edge to be successful in the workplace. Naturally, many develop expertise in technical or task-oriented skills in order to enhance their careers. However, those who have a high level of awareness and control over their emotions, who use their emotions to connect with others and develop positive relationships, will find even greater success in the workplace.
This skill is known as emotional intelligence, and it is an essential element in the business world, especially in high-stress environments. Not controlling your emotions can preoccupy your thoughts and interfere with your ability to evaluate a situation objectively. This course provides the knowledge and tools needed to develop emotional intelligence, enabling leaders to confront difficult issues and manage change with clarity and composure.
This session provides participants with an overview of emotional intelligence and why it is important in your profession. We will also cover the five areas of EQ (Emotional Quotient/Intelligence).
Virtual Session (30 minutes)Â + Online Journal (15 minutes) + Activity (15 minutes)
This session will explore how emotion influences your thoughts and actions. This incorporates using self-awareness and self-regulation strategies as key skills to build emotional intelligence.
Virtual Session (30 minutes)Â + Online Journal (15 minutes) + Activity (15 minutes)
An important goal in developing emotional intelligence is to develop more positive relationships with others at work. In this session, we will explore methods to do this by using two key interpersonal skills: motivation and empathy.
Virtual Session (30 minutes)Â + Online Journal (15 minutes) + Activity (15 minutes)
This session illustrates the social skills needed to build your emotional intelligence. Participants will learn how to communicate their feelings and needs clearly to another person while remaining respectful of their feelings and needs.
Virtual Session (30 minutes)Â + Online Journal (15 minutes) + Activity (15 minutes)
This course strengthens your skills in the following leader behaviors:
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