Emotional and Cognitive Empathy
Empathy is an essential leadership skill that is often underutilized by today’s leaders. Emotional and cognitive empathy are needed to effectively lead and manage teams, relate to clients, and interact with people at all levels of an organization.
In this course, we will understand empathy and how it impacts our personal and professional lives, highlighting some of the pitfalls that can arise when it is underutilized. We will use case studies to identify empathetic behaviors and learn how they can benefit relationships within the professional setting.
This Course Starts in:
All sessions are at the same time each week.
Introduction to Empathy
- April 20, 2021
- Successful leadership requires the skill of empathy, but it doesn’t always come naturally, and it is a learned competency. In this session, we will define and understand the skill of empathy and discuss how it differs from sympathy. We will also distinguish the difference between emotional empathy and cognitive empathy and explore the impact empathy has on relationships.
Explore Empathic Behaviors
- April 27, 2021
- In this session, we will identify and understand the impact of various empathic behaviors. We will introduce and understand empathetic behaviors including developing an inward attitude, conveying personal warmth, active listening, trustworthiness, and turning conflict into cooperation.
- May 4, 2021
- In this session, participants will practice using the empathetic behaviors learned in Session 2 by participating in interactive case studies. This will give each person an opportunity to try out their knowledge and gain feedback on how well they implement emotional and cognitive empathy.