In a typical workday, you may encounter situations that spark a variety of emotions, such as disagreements over decisions, frustration that someone is not taking you seriously, disappointment over not getting a promotion, or maybe complete dissatisfaction with your job. It is important to know when and how to express your emotions, and when to keep them in check. Outbursts, passive-aggressive behavior, or detachment are never responsible ways to handle emotions at work.
This course is designed to give you the tools you need to recognize your emotional triggers, control your emotional and physical responses, and handle your response to other’s emotions. As a result, you will be able to communicate more effectively with supervisors and coworkers, channel negative energy into more positive and productive activities, and increase your emotional intelligence.
This Course Starts in:
All sessions are at the same time each week.
The What, Where, and Why of Emotions
- February 1, 2022
- This session will examine what emotions are, where they originate, and why they are important. We will identify common workplace triggers and discover your personal triggers. Finally, we will recall and practice techniques to help you shift your emotional state when you begin to feel triggered, including the use of the ART model.
Managing Emotions Within Yourself
- February 8, 2022
- This session explores strategies for controlling your physical responses when you are emotionally triggered. We will practice reframing emotional statements and determine how to have productive confrontations. Finally, we will identify the four steps to problem solving.
Managing Emotions in Others
- February 15, 2022
- This session will address how to manage the emotional needs of your highly energetic and excited team members. We will explore how to adapt your response to the emotional outbursts of others and learn how to manage their emotional needs.