Managing Organizational Conflict
Have you ever found yourself dreading having to work with a colleague who is particularly stubborn or bossy? Or perhaps replaying an encounter with your supervisor that left you feeling frustrated? Most people have been involved in some form of conflict in the workplace, ranging from mild disagreements to explosive standoffs. Conflict can be an obstacle to organizational success and personal job satisfaction. When two or more people work together, conflict is almost inevitable. Although you may not eliminate conflict entirely, you can take control of it.
In this course, you will learn how to successfully handle conflict and prevent unnecessary conflict from occurring in the first place through the implementation of effective resolution strategies. By the end of this course, you will be able to create a positive working environment in which conflict is dealt with collaboratively.
This Course Starts in:
All sessions are at the same time each week.
Your Approach to Conflict
- September 11, 2023
- In this session, we will identify where conflict originates, discover your preferred strategy for handling conflict, explore the chain of dialogue, and examine the characteristics and drawbacks of each typical approach to conflict.
- September 18, 2023
- In this session, we will identify the five characteristic styles of the Blake and Mouton Model used by managerial positions to deal with conflict in the workplace. We will explore each of them as strategies that will effectively manage conflict.
Sources of Conflict
- September 25, 2023
- This session will focus on learning how to deal with conflict as it comes up and recognizing the various sources of conflict. We will identify and analyze the strategies for resolving conflicts stemming from each source.
- October 2, 2023
- Every leader in an organization needs to be able to prevent and manage conflict. This session explores the behaviors that minimize tension and conflict. We will explore strategies to proactively address issues before they escalate.