Stakeholder management is the process of maintaining good relationships with the people who have the most impact on your work. For effective stakeholder management, we need to create long-term relationships based on trust, integrity, and customer satisfaction with key players involved in the business at any level. Depending on the way that relationship is managed, the business can experience exponential growth…or its growth could stall or even decline. This is why keeping stakeholders satisfied and meeting business expectations is vital for the success of the business.
In this course, we will explore the stakeholder management process in detail, including the impact of internal and external stakeholders. We will examine the stakeholder analysis matrix, review the significance of an effective communication strategy, and understand the essential nature of planning that enables us to manage risk and shape decisions.
This Course Starts in:
All sessions are at the same time each week.
- January 19, 2024
- In this session, we will explore who our stakeholders are; both internally and externally. We will also define the intentional approach to managing our stakeholders and identify and examine the stakeholder analysis matrix and its importance.
- January 26, 2023
- In this session, we will identify the importance of a communication strategy in stakeholder management and determine the significance of defining expectations publicly. We will also identify the decision makers and recognize the value of accountability.
The Role of Planning
- February 2, 2024
- In this session, we will analyze the importance of planning in stakeholder management, examine some approaches to assist in planning, and identify methods to manage risk and shape the data needed for making decisions.