Who is the course for?
This course is ideal for any business professional who wants to clearly communicate messages across multiple channels, create documents that are easy to read, and get information out effectively.
Course overview
All business activities are planned, implemented, and analyzed in some form of the written word. Organizations rely upon this written information, both internally and externally. Information must be written clearly and concisely to reduce miscommunication. In this course, you will determine how to craft writing that is easier to read, gets information out effectively, and reduces misunderstandings and mishaps. As a result, you will be able to create an image with words, represent your level of competence, avoid making embarrassing mistakes, and improve relationships with customers.
Completing this course will help you
Identify the need for business writing.
Explore the best practices for electronic communication.
Recognize the importance of framing your message.
Three Sessions
- 1
The Need for Solid Business Writing
In this session, we will explore the need for effective writing skills and the ingredients of a well-written document. We will also recognize the importance of planning and analyzing your audience.
- 2
Email Tips and Tricks
In this session, we will examine all aspects of email etiquette and the PASS methodology for writing effective emails. We will also explore the components and importance of communication and e-communication and identify the rules for email.
- 3
Framing Your Message
In this session, we will explore how to eliminate wordy expressions, increase the readability of the written message, define writer's block, and understand the editing process.
Upcoming Schedule
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