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Assertiveness Skills

Foundational

Skill Level

None

Prerequisite

60 Minutes

Time Commitment per Week

3

Number of Weeks

Leader Behaviors

This course strengthens your skills in the following leader behaviors:

  • Collaborates and Promotes Teamwork
  • Communicates
  • Diagnose Needs
  • Inspires
  • Pursues Self-Development
  • Solves Problems

Course Overview

As a leader, it’s important to know how to use assertiveness skills for effective communication. These skills enable you to interact more effectively with your team, clients, and anyone else you interact with throughout your day. In this course, you will explore how assertiveness skills empower you to communicate more confidently and efficiently. Participants will gain insight into areas where assertiveness is necessary and utilize new techniques and methods which will have a long-lasting impact on their professional and personal life.  

Completing this course will help you:

  • Recognize the Assertiveness Continuum and examine hot buttons or triggers and how to respond appropriately
  • Identify the Albert Mehrabian Communication Model and the 3 Cs of verbal communication
  • Define the four steps to the SIER method of active listening and learn how to use it to help you communicate confidently

Who is the course for?

This course is ideal for leaders who want to develop assertiveness skills and become more effective communicators within their organization. This course should also be taken by anyone who wants to learn new approaches to help them achieve desired goals in a more confident and assertive way.

Learning Path

The concept of being assertive is entirely different to being aggressive. Many of us find it difficult to be assertive because we often prefer to avoid conflict.

In this session, participants will be discussing the difference between passive, assertive and aggressive behavior. We will examine hot buttons or triggers that lead to aggressive behavior and complete the Assertiveness Assessment to find the right mix between confidence and consideration.

Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)

In this session, participants will examine the Albert Mehrabian Communication Model to understand how we communicate, discuss the three C’s of verbal communication, and learn how positive intent is helpful in being assertive.

Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)

In this session, we will examine how active listening is significant for assertiveness. Participants will also define ways to listen effectively as well as complete a listening self-assessment.

Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)

Content Questions?

Call or text with any content related questions.

(888) 421-0521

Upcoming Courses

Dates and times listed below are for the 1st session of any course. For dates and times for other sessions, log into lab.leadershipedge.live.

October 2023
December 2023
January 2024
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