Assertiveness Skills
- Duration
- 3 Weeks
- Sessions
- 3
- Time per week
- 30 Minutes/Week
Who is the course for?
This course is ideal for leaders who want to develop assertiveness skills and become more effective communicators within their organization. This course should also be taken by anyone who wants to learn new approaches to help them achieve desired goals in a more confident and assertive way.
Course description
As a leader, it’s important to know how to use assertiveness skills for effective communication. These skills enable you to interact more effectively with your team, clients, and anyone else you interact with throughout your day. In this course, you will explore how assertiveness skills empower you to communicate more confidently and efficiently. Participants will gain insight into areas where assertiveness is necessary and utilize new techniques and methods which will have a long-lasting impact on their professional and personal life.
Completing this course will help you
Recognize the Assertiveness Continuum and explain the personal and professional value of assertive behavior
Use the Albert Mehrabian Communication Model and the 3 Cs of nonverbal communication to communicate assertively in the workplace
Apply key assertiveness techniques, including the DESC model, and respond to criticism with clarity and composure
3 Modules
- 01
Defining Assertiveness
The concept of being assertive is entirely different from being aggressive. Many of us find it difficult to be assertive because we often prefer to avoid conflict. In this module, participants will be discussing the difference between passive, assertive and aggressive behavior. We will examine hot buttons or triggers that lead to aggressive behavior and complete the Assertiveness Assessment to find the right mix between confidence and consideration.
- 02
Assertive Communication
In this module, participants will examine the Albert Mehrabian Communication Model to understand how we communicate, discuss the three Cs of verbal communication, and learn how positive intent is helpful in being assertive.
- 03
Active Listening
In this module, we will examine how active listening is significant for assertiveness. Participants will also define ways to listen effectively as well as complete a listening self-assessment.
Leader Behaviors
Upcoming Schedule
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