Assertiveness Skills

Who is the course for?

This course is ideal for leaders who want to develop assertiveness skills and become more effective communicators within their organization. This course should also be taken by anyone who wants to learn new approaches to help them achieve desired goals in a more confident and assertive way.

Skill Level

Foundational

Time Committment

Weekly Time Committment

60 Minutes/Week

Duration

No. of Weeks

3

Leader Behaviors

This course strengthens your skills in the following leader behaviors:

Course Overview

As a leader, it’s important to know how to use assertiveness skills for effective communication. These skills enable you to interact more effectively with your team, clients, and anyone else you interact with throughout your day. In this course, you will explore how assertiveness skills empower you to communicate more confidently and efficiently. Participants will gain insight into areas where assertiveness is necessary and utilize new techniques and methods which will have a long-lasting impact on their professional and personal life. 

Completing this course will help you:

  • Recognize the Assertiveness Continuum and examine hot buttons or triggers and how to respond appropriately.
  • Identify the Albert Mehrabian Communication Model and the 3 Cs of verbal communication.
  • Define the four steps to the SIER method of active listening and learn how to use it to help you communicate confidently.

Learning Path

Session 1 - Defining Assertiveness

The concept of being assertive is entirely different to being aggressive. Many of us find it difficult to be assertive because we often prefer to avoid conflict.

In this session, participants will be discussing the difference between passive, assertive and aggressive behavior. We will examine hot buttons or triggers that lead to aggressive behavior and complete the Assertiveness Assessment to find the right mix between confidence and consideration.

Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)

Session 2 - Assertive Communication

In this session, participants will examine the Albert Mehrabian Communication Model to understand how we communicate, discuss the three Cs of verbal communication, and learn how positive intent is helpful in being assertive.

Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)

Session 3 - Active Listening

In this session, we will examine how active listening is significant for assertiveness. Participants will also define ways to listen effectively as well as complete a listening self-assessment.

Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)

Register your team for this course for free!

Leader Behaviors

This course strengthens your skills in the following leader behaviors:

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Frequently asked questions

What will I learn in this assertiveness training online course?

You’ll learn to communicate your thoughts clearly and confidently, set healthy boundaries, and handle workplace conflicts without aggression or passivity.

Is this assertiveness training available online?

Yes, this is a 100% online course with live instruction, or an option to watch recorded sessions at your own pace.

Who should take this assertiveness training course?

Anyone who struggles with saying “no,” feels unheard in meetings, or wants to lead with clarity and confidence will benefit from this course.

How is assertiveness different from being aggressive?

Assertiveness is about standing up for yourself respectfully, while aggression disregards others’ opinions. This course helps you master that balance.

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