Assertiveness Training for the Workplace
Who is the course for?
This course is ideal for leaders who want to develop assertiveness skills and become more effective communicators within their organization. This course should also be taken by anyone who wants to learn new approaches to help them achieve desired goals in a more confident and assertive way.
Skill Level
Foundational
Time Commitment
Weekly Time Committment
60 Minutes/Week
Duration
3 Weeks
Leader Behaviors
This course strengthens your skills in the following leader behaviors:
- Collaborates and Promotes Teamwork
- Communicates
- Diagnose Needs
- Inspires
- Pursues Self-Development
- Solves Problems
Course Overview
As a leader, it’s important to know how to use assertiveness skills for effective communication. These skills enable you to interact more effectively with your team, clients, and anyone else you interact with throughout your day. In this course, you will explore how assertiveness skills empower you to communicate more confidently and efficiently. Participants will gain insight into areas where assertiveness is necessary and utilize new techniques and methods which will have a long-lasting impact on their professional and personal life.
Completing this course will help you:
- Recognize the Assertiveness Continuum and examine hot buttons or triggers and how to respond appropriately.
- Identify the Albert Mehrabian Communication Model and the 3 Cs of verbal communication.
- Define the four steps to the SIER method of active listening and learn how to use it to help you communicate confidently.
Learning Path
Session 1 - Defining Assertiveness
The concept of being assertive is entirely different to being aggressive. Many of us find it difficult to be assertive because we often prefer to avoid conflict.
In this session, participants will be discussing the difference between passive, assertive and aggressive behavior. We will examine hot buttons or triggers that lead to aggressive behavior and complete the Assertiveness Assessment to find the right mix between confidence and consideration.
Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)
Session 2 - Assertive Communication
In this session, participants will examine the Albert Mehrabian Communication Model to understand how we communicate, discuss the three Cs of verbal communication, and learn how positive intent is helpful in being assertive.
Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)
Session 3 - Active Listening
In this session, we will examine how active listening is significant for assertiveness. Participants will also define ways to listen effectively as well as complete a listening self-assessment.
Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)
Leader Behaviors
This course strengthens your skills in the following leader behaviors:
- Collaborates and Promotes Teamwork
- Communicates
- Diagnose Needs
- Inspires
- Pursues Self-Development
- Solves Problems
Why people choose LEL for Leadership Development
The insights from this course have changed how I approach leadership. I now feel equipped to handle challenges more effectively and inspire my team every day.
An invaluable experience! The practical strategies and hands-on exercises helped me build strong leadership skills that I apply daily in my role.
Frequently asked questions
What is the difference between being assertive and being aggressive?
Assertiveness is standing up for yourself and your ideas respectfully, while aggression disregards others. The course uses the assertiveness continuum to help you find the balance between confidence and consideration.
I struggle to say no at work. Can this course help?
Yes. It is built for people who feel unheard in meetings or cannot say no, and it teaches techniques to state your position clearly and confidently without guilt or conflict.
What communication models does the course teach?
The Albert Mehrabian communication model, the three Cs of verbal communication, and the four-step SIER method of active listening.
Who should take assertiveness training?
Leaders and professionals who want to communicate with more confidence and clarity, especially anyone who tends to avoid conflict.
How is it delivered and how long is it?
Three weekly live sessions of about an hour each, facilitator-led, with a journal and activity between sessions, and recordings available if you miss one.
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100% of program profits support March of Dimes.