Relationship Building Training for Leaders
Who is the course for?
This course is recommended for business leaders, senior executives, managers, supervisors, and front-line workers.
Skill Level
Foundational
Time Commitment
Weekly Time Committment
60 Minutes/Week
Duration
3 Weeks
Leader Behaviors
This course strengthens your skills in the following leader behaviors:
- Builds Trust
- Demonstrates Self-Management
- Inspires
Course Overview
Traditional business relationships and communication methods are changing; however, etiquette and professionalism are essential skills when interacting with team members, internal customers, and external clients. Whether it is being polite to a rude co-worker, keeping a clean workspace, or using proper grammar in an email, these courtesies make the workplace more enjoyable.
In this course, we will dive into the importance of proper business etiquette and explore techniques to use when dealing with people who cause stress. We will also define ways to turn people down diplomatically, examine the impact of human connection, and discover the importance of being a respected leader.
Completing this course will help you:
- Define and understand business etiquette and its importance.
- Recognize methods to build rapport that enhance relationships.
- Discover the importance of being a respected leader.
Learning Path
Session 1 - Manners and Courtesy Matter
In this session, we will define business etiquette and its importance, discuss how etiquette and professionalism go hand in hand, and identify how patience in the workplace fosters good relationships. Finally, we will discover how to handle people who increase your stress levels and how to say “no” diplomatically.
Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)
Session 2 - Building Rapport for Building Better Relationships
In this session, we will relate how human connections play an important role in business etiquette and recognize the importance of positive language and listening skills in your daily work routine. We will also explore two concepts: the power of what is not said and how actions speak louder than words.
Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)
Session 3 - Being a Respected Leader
In this session, we will identify the qualities respected leaders have in common. We will also examine how encouraging employees and building trust will help you to become a respected leader within your organization.
Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)
Leader Behaviors
This course strengthens your skills in the following leader behaviors:
- Builds Trust
- Demonstrates Self-Management
- Inspires
Why people choose LEL for Leadership Development
The insights from this course have changed how I approach leadership. I now feel equipped to handle challenges more effectively and inspire my team every day.
An invaluable experience! The practical strategies and hands-on exercises helped me build strong leadership skills that I apply daily in my role.
Frequently asked questions
What does a business etiquette course actually teach?
Practical professional conduct: courteous communication, handling people who raise your stress, saying no diplomatically, building rapport, and carrying yourself as a respected leader.
Does the training cover virtual and hybrid etiquette?
Yes. It addresses etiquette for email, virtual meetings, and remote collaboration, not just in-person conduct, which matters for a hybrid team.
Is this suitable for new or junior employees?
Yes. It is foundational and recommended for everyone from front-line staff to senior leaders, so it helps new hires integrate professionally with confidence.
How do you teach someone to say no without damaging a relationship?
One session focuses on turning people down diplomatically and handling stressful colleagues, using positive language and the power of what is left unsaid.
How long is the course and how is it delivered?
Three weekly live sessions of about an hour each, led by a facilitator, with a short activity between sessions.
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100% of program profits support March of Dimes.