Conflict Management Training for Managers
Who is the course for?
This course is designed for team leaders looking to feel more confident in discussing issues and problems with their team. Participants will acquire the skills, knowledge and confidence to efficiently conquer conflict situations in the workplace, in a clear, assertive and constructive way.
Skill Level
Foundational
Time Commitment
Weekly Time Committment
60 Minutes/Week
Duration
3 Weeks
Leader Behaviors
This course strengthens your skills in the following leader behaviors:
- Builds Trust
- Champions Change
- Collaborates and Promotes Teamwork
- Communicates
- Diagnose Needs
- Matches Style to Needs
- Solves Problems
Course Overview
In the challenging corporate world, conflicts are common and frequent. These conflicts, such as differences of opinion, not living up to expectations, denial, and lack of cooperation can lead to serious consequences for a leader. This course is designed to help leaders understand their role in conflict situations, and how to adapt to the situation to achieve better outcomes. Participants will learn conflict management skills including practical communication techniques, effective listening skills and approaches to avoid escalating problems.
Completing this course will help you:
- Define key principles associated with conflict management.
- Identify the two types of conflict and psychological safety methods that can help respond effectively to challenging people.
- Utilize effective power listening skills to minimize conflict and assist others to communicate productively.
Learning Path
Session 1 - What Is Conflict?
In this session, we will define the key principles around conflict management, identify the relationship between the chain of dialogue and conflict, and closely examine a guide to styles of handling conflict.
Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)
Session 2 - Conflict Dialogue
Leaders feel more empowered when they can handle difficult conversations and conflict situations. They are able to tackle conflicts at an early stage if they are familiar with conflict management concepts. In this session, participants will recognize and understand the two types of conflicts, the psychological safety principle, and effective communication methods that help teams to have productive dialogues.
Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)
Session 3 - Communication Skills During Conflicts
In this session, participants will explore the essential communication skills that are needed to handle conflicts and identify the AMPP skills which enable effective communication.
Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)
Leader Behaviors
This course strengthens your skills in the following leader behaviors:
- Builds Trust
- Champions Change
- Collaborates and Promotes Teamwork
- Communicates
- Diagnose Needs
- Matches Style to Needs
- Solves Problems
Why people choose LEL for Leadership Development
The insights from this course have changed how I approach leadership. I now feel equipped to handle challenges more effectively and inspire my team every day.
An invaluable experience! The practical strategies and hands-on exercises helped me build strong leadership skills that I apply daily in my role.
Frequently asked questions
How do you resolve conflict between two employees?
You address it early, create psychological safety, and use structured listening to get both sides talking productively. The course teaches this through the chain of dialogue and the AMPP listening skills.
What are the AMPP skills taught in this course?
AMPP is a set of power-listening techniques the course uses to keep difficult conversations productive and stop conflict from escalating.
My managers avoid hard conversations until it is too late. Can this help?
Yes. The course is designed to give team leaders the confidence and method to tackle conflict at an early stage, in a clear, assertive, and constructive way.
Who is the conflict management course for?
Team leaders and managers who want to feel more confident discussing problems and issues with their team.
How long is it and can we roll it out to a team affordably?
Three weekly live sessions of about an hour each, and plans start at $12 per user per month with a free trial session, so you can train all your managers without a big budget.
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100% of program profits support March of Dimes.