This course is designed for team leaders looking to feel more confident in discussing issues and problems with their team. Participants will acquire the skills, knowledge and confidence to efficiently conquer conflict situations in the workplace, in a clear, assertive and constructive way.
This course strengthens your skills in the following leader behaviors:
In the challenging corporate world, conflicts are common and frequent. These conflicts, such as differences of opinion, not living up to expectations, denial, and lack of cooperation can lead to serious consequences for a leader. This course is designed to help leaders understand their role in conflict situations, and how to adapt to the situation to achieve better outcomes. Participants will learn conflict management skills including practical communication techniques, effective listening skills and approaches to avoid escalating problems.
In this session, we will define the key principles around conflict management, identify the relationship between the chain of dialogue and conflict, and closely examine a guide to styles of handling conflict.
Virtual Session (30 minutes)Â + Online Journal (15 minutes) + Activity (15 minutes)
Leaders feel more empowered when they can handle difficult conversations and conflict situations. They are able to tackle conflicts at an early stage if they are familiar with conflict management concepts. In this session, participants will recognize and understand the two types of conflicts, the psychological safety principle, and effective communication methods that help teams to have productive dialogues.
Virtual Session (30 minutes)Â + Online Journal (15 minutes) + Activity (15 minutes)
In this session, participants will explore the essential communication skills that are needed to handle conflicts and identify the AMPP skills which enable effective communication.
Virtual Session (30 minutes)Â + Online Journal (15 minutes) + Activity (15 minutes)
This course strengthens your skills in the following leader behaviors:
This conflict resolution training covers active listening, emotional control, conflict de-escalation techniques, and resolution frameworks that support a more collaborative workplace.
Conflict management training is beneficial for team leads, managers, and executives looking to strengthen their conflict resolution leadership skills and build a positive work environment.
Yes, our conflict management course is available online, enabling learners to build essential skills at their convenience and implement them immediately in the workplace.
Yes, a certificate is issued upon successful completion of this conflict management training for leaders, showcasing your ability to handle workplace conflict effectively.
