Emotional and Cognitive Empathy

Who is the course for?

This course is for all leaders who want to develop teams that are loyal, engaged, and motivated. Participants can expect the learned behaviors of empathy from this course to help them gain maximum efficiency from employees and build trust with clients.

Skill Level

Foundational

Time Committment

Weekly Time Committment

60 Minutes/Week

Duration

No. of Weeks

3

Leader Behaviors

This course strengthens your skills in the following leader behaviors:

Course Overview

Empathy is an essential leadership skill that is often underutilized by today’s leaders. Emotional and cognitive empathy are needed to effectively lead and manage teams, relate to clients, and interact with people at all levels of an organization.

In this course, we will learn to recognize and employ empathy and understand how it impacts our personal and professional lives, highlighting some of the pitfalls that can arise when it is underutilized. We will use case studies to identify empathetic behaviors and learn how they can benefit relationships within the professional setting.

Completing this course will help you:

  • Define emotional and cognitive empathy and learn how sympathy is an ineffective substitute for empathy.
  • Identify empathetic behaviors and how they are useful in the workplace.
  • Practice empathy by participation in case studies.

Learning Path

Session 1 - Introduction to Empathy

Successful leadership requires the skill of empathy, but it doesn’t always come naturally, and it is a learned competency.

In this session, we will define and understand the skill of empathy and discuss how it differs from sympathy. We will also distinguish between emotional empathy and cognitive empathy and explore the impact empathy has on relationships.

Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)

Session 2 - Exploring Empathic Behaviors

In this session, we will identify and understand the impact of various empathic behaviors including developing an inward attitude, conveying personal warmth, active listening, trustworthiness, and turning conflict into cooperation.

Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)

Session 3 - Practicing Empathy

In this session, participants will practice using the empathetic behaviors learned in Session 2 by participating in interactive case studies. This will give each person an opportunity to try out their knowledge and gain feedback on how well they implement emotional and cognitive empathy.

Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)

Register your team for this course for free!

Leader Behaviors

This course strengthens your skills in the following leader behaviors:

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Frequently asked questions

What’s the difference between emotional and cognitive empathy taught in this course?

Emotional empathy is about feeling with others, while cognitive empathy is understanding others’ perspectives. This course covers both for well-rounded interpersonal skills.

Why is empathy training important for leaders?

Empathy boosts trust, morale, and communication, which are key elements in building strong and collaborative teams.

Who should consider empathy training courses?

Managers, HR professionals, and anyone working in people-facing roles will benefit from sharpening their empathetic abilities.

Does the course offer real-life case studies or role-play scenarios?

Yes, it features practical exercises and case studies to help translate empathy into action.

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