This course is for all leaders who want to develop teams that are loyal, engaged, and motivated. Participants can expect the learned behaviors of empathy from this course to help them gain maximum efficiency from employees and build trust with clients.
This course strengthens your skills in the following leader behaviors:
Empathy is an essential leadership skill that is often underutilized by today’s leaders. Emotional and cognitive empathy are needed to effectively lead and manage teams, relate to clients, and interact with people at all levels of an organization.
In this course, we will learn to recognize and employ empathy and understand how it impacts our personal and professional lives, highlighting some of the pitfalls that can arise when it is underutilized. We will use case studies to identify empathetic behaviors and learn how they can benefit relationships within the professional setting.
Successful leadership requires the skill of empathy, but it doesn’t always come naturally, and it is a learned competency.
In this session, we will define and understand the skill of empathy and discuss how it differs from sympathy. We will also distinguish between emotional empathy and cognitive empathy and explore the impact empathy has on relationships.
Virtual Session (30 minutes)Â + Online Journal (15 minutes) + Activity (15 minutes)
In this session, we will identify and understand the impact of various empathic behaviors including developing an inward attitude, conveying personal warmth, active listening, trustworthiness, and turning conflict into cooperation.
Virtual Session (30 minutes)Â + Online Journal (15 minutes) + Activity (15 minutes)
In this session, participants will practice using the empathetic behaviors learned in Session 2 by participating in interactive case studies. This will give each person an opportunity to try out their knowledge and gain feedback on how well they implement emotional and cognitive empathy.
Virtual Session (30 minutes)Â + Online Journal (15 minutes) + Activity (15 minutes)
This course strengthens your skills in the following leader behaviors:
Emotional empathy is about feeling with others, while cognitive empathy is understanding others’ perspectives. This course covers both for well-rounded interpersonal skills.
Empathy boosts trust, morale, and communication, which are key elements in building strong and collaborative teams.
Managers, HR professionals, and anyone working in people-facing roles will benefit from sharpening their empathetic abilities.
Yes, it features practical exercises and case studies to help translate empathy into action.
