Empathy Training for Managers
Who is the course for?
This course is for all leaders who want to develop teams that are loyal, engaged, and motivated. Participants can expect the learned behaviors of empathy from this course to help them gain maximum efficiency from employees and build trust with clients.
Skill Level
Foundational
Time Commitment
Weekly Time Committment
60 Minutes/Week
Duration
3 Weeks
Leader Behaviors
This course strengthens your skills in the following leader behaviors:
- Builds Trust
- Focuses on Results through People
- Inspires
- Solves Problems
Course Overview
Empathy is an essential leadership skill that is often underutilized by today’s leaders. Emotional and cognitive empathy are needed to effectively lead and manage teams, relate to clients, and interact with people at all levels of an organization.
In this course, we will learn to recognize and employ empathy and understand how it impacts our personal and professional lives, highlighting some of the pitfalls that can arise when it is underutilized. We will use case studies to identify empathetic behaviors and learn how they can benefit relationships within the professional setting.
Completing this course will help you:
- Define emotional and cognitive empathy and learn how sympathy is an ineffective substitute for empathy.
- Identify empathetic behaviors and how they are useful in the workplace.
- Practice empathy by participation in case studies.
Learning Path
Session 1 - Introduction to Empathy
Successful leadership requires the skill of empathy, but it doesn’t always come naturally, and it is a learned competency.
In this session, we will define and understand the skill of empathy and discuss how it differs from sympathy. We will also distinguish between emotional empathy and cognitive empathy and explore the impact empathy has on relationships.
Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)
Session 2 - Exploring Empathic Behaviors
In this session, we will identify and understand the impact of various empathic behaviors including developing an inward attitude, conveying personal warmth, active listening, trustworthiness, and turning conflict into cooperation.
Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)
Session 3 - Practicing Empathy
In this session, participants will practice using the empathetic behaviors learned in Session 2 by participating in interactive case studies. This will give each person an opportunity to try out their knowledge and gain feedback on how well they implement emotional and cognitive empathy.
Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)
Leader Behaviors
This course strengthens your skills in the following leader behaviors:
- Builds Trust
- Focuses on Results through People
- Inspires
- Solves Problems
Why people choose LEL for Leadership Development
The insights from this course have changed how I approach leadership. I now feel equipped to handle challenges more effectively and inspire my team every day.
An invaluable experience! The practical strategies and hands-on exercises helped me build strong leadership skills that I apply daily in my role.
Frequently asked questions
What is the difference between emotional empathy and cognitive empathy?
Emotional empathy is feeling with someone, cognitive empathy is understanding their perspective. Good leaders use both. The course also explains why sympathy is a weak substitute for either.
Can empathy actually be learned, or is it a personality trait?
It can be learned. The course treats empathy as a competency and has you practice specific empathic behaviors in case studies to build the skill.
What empathic behaviors does the course teach?
Developing an inward attitude, conveying warmth, active listening, building trustworthiness, and turning conflict into cooperation.
How will empathy training help my team’s results?
Empathy builds the trust and morale that keep people engaged and loyal, which the course links directly to getting the best effort from your team.
How is the course delivered and how long is it?
Three weekly live sessions of about an hour each, facilitator-led, with interactive case studies to practice between sessions.
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100% of program profits support March of Dimes.