Emotional and Cognitive Empathy
- Duration
- 3 Weeks
- Sessions
- 3
- Time per week
- 30 Minutes/Week
Who is the course for?
This course is for all leaders who want to develop teams that are loyal, engaged, and motivated. Participants can expect the learned behaviors of empathy from this course to help them gain maximum efficiency from employees and build trust with clients.
Course description
Empathy is an essential leadership skill that is often underutilized by today’s leaders. Emotional and cognitive empathy are needed to effectively lead and manage teams, relate to clients, and interact with people at all levels of an organization. In this course, we will learn to recognize and employ empathy and understand how it impacts our personal and professional lives, highlighting some of the pitfalls that can arise when it is underutilized. We will use case studies to identify empathetic behaviors and learn how they can benefit relationships within the professional setting.
Completing this course will help you
Define emotional and cognitive empathy and learn how sympathy is an ineffective substitute for empathy.
Identify empathetic behaviors and how they are useful in the workplace.
Practice empathy by participation in case studies.
3 Modules
- 01
Introduction to Empathy
Successful leadership requires the skill of empathy, but it doesn’t always come naturally, and it is a learned competency. In this module, we will define and understand the skill of empathy and discuss how it differs from sympathy. We will also distinguish the difference between emotional empathy and cognitive empathy and explore the impact empathy has on relationships.
- 02
Exploring Empathic Behaviors
In this module, we will identify and understand the impact of various empathic behaviors including developing an inward attitude, conveying personal warmth, active listening, trustworthiness, and turning conflict into cooperation.
- 03
Practicing Empathy
In this module, participants will practice using the empathetic behaviors learned in Module 2 by participating in interactive case studies. This will give each person an opportunity to try out their knowledge and gain feedback on how well they implement emotional and cognitive empathy.
Leader Behaviors
Upcoming Schedule
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