Managing Emotions


Skill Level



60 Minutes

Time Commitment per week


Number of Weeks

Leader Behaviors

This course strengthens your skills in the following leader behaviors:

Course Overview

In a typical workday, you may encounter situations that spark a variety of emotions, such as disagreements over decisions, frustration that someone is not taking you seriously, disappointment over not getting a promotion, or maybe complete dissatisfaction with your job. It is important to know when and how to express your emotions, and when to keep them in check. Outbursts, passive-aggressive behavior, or detachment are never responsible ways to handle emotions at work.

This course is designed to give you the tools you need to recognize your emotional triggers, control your emotional and physical responses, and handle your response to other’s emotions. As a result, you will be able to communicate more effectively with supervisors and coworkers, channel negative energy into more positive and productive activities, and increase your emotional intelligence.

Completing this course will help you:

Who is the course for?

This course is ideal for leaders who not only want to effectively manage their own emotions but also want to learn techniques that will help them handle the emotions of others.

Learning Path

This session will examine what emotions are, where they originate, and why they are important. We will identify common workplace triggers and discover your personal triggers. Finally, we will recall and practice techniques to help you shift your emotional state when you begin to feel triggered, including the use of the ART model.

Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)

This session explores strategies for controlling your responses when you are emotionally triggered. We will practice reframing emotional statements and determine how to have productive confrontations. 

Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)

This session will explore how to adapt your response to the emotional outbursts of others and learn how to manage their emotional needs.

Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)

Content Questions?

Call or text with any content related questions.

Upcoming Courses

Dates and times listed below are for the 1st session of any course. For dates and times for other sessions, log into

January 2024
March 2024
April 2024
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