This course is ideal for leaders who not only want to effectively manage their own emotions but also want to learn techniques that will help them handle the emotions of others.
This course strengthens your skills in the following leader behaviors:
In a typical workday, you may encounter situations that spark a variety of emotions, such as disagreements over decisions, frustration that someone is not taking you seriously, disappointment over not getting a promotion, or maybe complete dissatisfaction with your job. It is important to know when and how to express your emotions, and when to keep them in check. Outbursts, passive-aggressive behavior, or detachment are never responsible ways to handle emotions at work.
This course is designed to give you the tools you need to recognize your emotional triggers, control your emotional and physical responses, and handle your response to other’s emotions. As a result, you will be able to communicate more effectively with supervisors and coworkers, channel negative energy into more positive and productive activities, and increase your emotional intelligence.
This session will examine what emotions are, where they originate, and why they are important. We will identify common workplace triggers and discover your personal triggers. Finally, we will recall and practice techniques to help you shift your emotional state when you begin to feel triggered, including the use of the ART model.
Virtual Session (30 minutes)Â + Online Journal (15 minutes) + Activity (15 minutes)
This session explores strategies for controlling your responses when you are emotionally triggered. We will practice reframing emotional statements and determine how to have productive confrontations.
Virtual Session (30 minutes)Â + Online Journal (15 minutes) + Activity (15 minutes)
This session will explore how to adapt your response to the emotional outbursts of others and learn how to manage their emotional needs.
Virtual Session (30 minutes)Â + Online Journal (15 minutes) + Activity (15 minutes)
This course strengthens your skills in the following leader behaviors:
The course covers recognizing emotions, regulating responses, and applying emotional intelligence to lead and connect effectively.
Yes, it is tailored for leaders seeking to enhance team relationships, communication, and workplace empathy.
Yes, the course is fully online and includes practical exercises to build emotional intelligence skills.
Yes, a certificate of completion is awarded, acknowledging your growth in emotional intelligence competencies.
