Managing Emotions in the Workplace

Managing emotions in the workplace training teaches you to recognize your emotional triggers, control your response in the moment, and handle other people’s emotions without escalating things. Leadership Edge Live delivers it as a three-week live virtual course built around the ART model for shifting your emotional state, so instead of outbursts or shutting down, your team keeps working relationships intact.

The ART model is a practical technique this course teaches for shifting your emotional state when you feel triggered, so you can respond deliberately rather than react. Participants practice it against their own real workplace triggers across the three sessions, which turns it from a concept into something they can use in a tense moment.

You handle another person’s outburst by managing your own response first, then adapting to what they need rather than matching their intensity. A full session of this course covers managing emotions in others, giving managers techniques to de-escalate an emotional colleague and address the need underneath the reaction, which is often the real issue.

This course covers the fuller picture, managing your own emotions and other people’s, using the ART model and reframing, while our emotional triggers course focuses more narrowly on catching and defusing your own triggers in the moment. If the challenge is handling a team’s emotions as a leader, this is the better fit; if it is personal self-regulation, the triggers course is closer.

This is a live virtual course delivered over three weekly sessions, suited to leaders who want to manage their own emotions and steady their team’s. Because it is facilitator-led rather than self-paced video, participants practice reframing and the ART model in real discussion, and a team can attend a free trial session first.