Managing Organizational Conflict
- Duration
- 4 Weeks
- Sessions
- 4
- Time per week
- 30 Minutes/Week
Who is the course for?
This course is designed for leaders and managers who want to form a low-conflict, high-collaboration environment within their organization. This course will help establish conflict resolution guidelines and practices for their team members.
Course description
Have you ever found yourself dreading having to work with a colleague who is particularly stubborn or bossy? Or perhaps replaying an encounter with your supervisor that left you feeling frustrated? Most people have been involved in some form of conflict in the workplace, ranging from mild disagreements to explosive standoffs. Conflict can be an obstacle to organizational success and personal job satisfaction. When two or more people work together, conflict is almost inevitable. Although you may not eliminate conflict entirely, you can take control of it. In this course, you will learn how to successfully handle conflict and prevent unnecessary conflict from occurring in the first place through the implementation of effective resolution strategies. By the end of this course, you will be able to create a positive working environment in which conflict is dealt with collaboratively.
Completing this course will help you
Identify your preferred strategy for handling conflict.
Recognize the characteristics and drawbacks of each typical approach to conflict.
Identify various sources of conflict and implement strategies for effectively resolving conflicts.
Apply strategies that address issues before they escalate into problems.
4 Modules
- 01
Your Approach to Conflict
In this module, we will identify where conflict originates, discover your preferred strategy for handling conflict, explore the chain of dialogue, and examine the characteristics and drawbacks of each typical approach to conflict.
- 02
Managing Conflicts
In this module, we will identify the five characteristic styles of the Blake and Mouton Model used by managerial positions to deal with conflict in the workplace. We will explore each of them as strategies that will effectively manage conflict.
- 03
Sources of Conflict
This module will focus on learning how to deal with conflict as it comes up and recognizing the various sources of conflict. We will identify and analyze the strategies for resolving conflicts stemming from each source.
- 04
Preventing Conflict
Every leader in an organization needs to be able to prevent and manage conflict. This module explores the behaviors that minimize tension and conflict. We will explore strategies to proactively address issues before they escalate.
Leader Behaviors
Upcoming Schedule
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