Managing Organizational Conflict


Skill Level



60 Minutes

Time Commitment per Week


Number of Weeks

Leader Behaviors

This course strengthens your skills in the following leader behaviors:

Course Overview

Have you ever found yourself dreading having to work with a colleague who is particularly stubborn or bossy? Or perhaps replaying an encounter with your supervisor that left you feeling frustrated? Most people have been involved in some form of conflict in the workplace, ranging from mild disagreements to explosive standoffs. Conflict can be an obstacle to organizational success and personal job satisfaction. When two or more people work together, conflict is almost inevitable. Although you may not eliminate conflict entirely, you can take control of it.  

In this course, you will learn how to successfully handle conflict and prevent unnecessary conflict from occurring in the first place through the implementation of effective resolution strategies. By the end of this course, you will be able to create a positive working environment in which conflict is dealt with collaboratively.

Completing this course will help you:

Who is the course for?

This course is designed for leaders and managers who want to form a low-conflict, high-collaboration environment within their organization. This course will help establish conflict resolution guidelines and practices for their team members.

Learning Path

In this session, we will identify where conflict originates, discover your preferred strategy for handling conflict, explore the chain of dialogue, and examine the characteristics and drawbacks of each typical approach to conflict.

Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)

In this session, we will identify the five characteristic styles of the Blake and Mouton Model used by managerial positions to deal with conflict in the workplace. We will explore each of them as strategies that will effectively manage conflict.

Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)

This session will focus on learning how to deal with conflict as it comes up and recognizing the various sources of conflict. We will identify and analyze the strategies for resolving conflicts stemming from each source.

Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)

Every leader in an organization needs to be able to prevent and manage conflict. This session explores the behaviors that minimize tension and conflict. We will explore strategies to proactively address issues before they escalate.

Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)

Content Questions?

Call or text with any content related questions.

Upcoming Courses

Dates and times listed below are for the 1st session of any course. For dates and times for other sessions, log into

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