Managing Organizational Conflict
Who is the course for?
This course is designed for leaders and managers who want to form a low-conflict, high-collaboration environment within their organization. This course will help establish conflict resolution guidelines and practices for their team members.
Skill Level
Intermediate
Time Commitment
Weekly Time Committment
60 Minutes/Week
Duration
4 Weeks
Leader Behaviors
This course strengthens your skills in the following leader behaviors:
- Communicates
- Diagnose Needs
- Solves Problems
- Builds Trust
Course Overview
Have you ever found yourself dreading having to work with a colleague who is particularly stubborn or bossy? Or perhaps replaying an encounter with your supervisor that left you feeling frustrated? Most people have been involved in some form of conflict in the workplace, ranging from mild disagreements to explosive standoffs. Conflict can be an obstacle to organizational success and personal job satisfaction. When two or more people work together, conflict is almost inevitable. Although you may not eliminate conflict entirely, you can take control of it.
In this course, you will learn how to successfully handle conflict and prevent unnecessary conflict from occurring in the first place through the implementation of effective resolution strategies. By the end of this course, you will be able to create a positive working environment in which conflict is dealt with collaboratively.
Completing this course will help you:
- Identify your preferred strategy for handling conflict.
- Recognize the characteristics and drawbacks of each typical approach to conflict.
- Identify various sources of conflict and implement strategies for effectively resolving conflicts.
- Apply strategies that address issues before they escalate into problems.
Learning Path
Session 1 - Your Approach to Conflict
In this session, we will identify where conflict originates, discover your preferred strategy for handling conflict, explore the chain of dialogue, and examine the characteristics and drawbacks of each typical approach to conflict.
Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)
Session 2 - Managing Conflict
In this session, we will identify the five characteristic styles of the Blake and Mouton Model used by managerial positions to deal with conflict in the workplace. We will explore each of them as strategies that will effectively manage conflict.
Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)
Session 3 - Sources of Conflict
This session will focus on learning how to deal with conflict as it comes up and recognizing the various sources of conflict. We will identify and analyze the strategies for resolving conflicts stemming from each source.
Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)
Session 4 - Preventing Conflict
Every leader in an organization needs to be able to prevent and manage conflict. This session explores the behaviors that minimize tension and conflict. We will explore strategies to proactively address issues before they escalate.
Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)
Leader Behaviors
This course strengthens your skills in the following leader behaviors:
- Communicates
- Diagnose Needs
- Solves Problems
- Builds Trust
Why people choose LEL for Leadership Development
The insights from this course have changed how I approach leadership. I now feel equipped to handle challenges more effectively and inspire my team every day.
An invaluable experience! The practical strategies and hands-on exercises helped me build strong leadership skills that I apply daily in my role.
Frequently asked questions
What is conflict resolution training?
Conflict resolution training teaches leaders to handle workplace disputes constructively and prevent unnecessary conflict before it starts. Leadership Edge Live delivers it as a four-week live virtual course built around the Blake and Mouton model of five conflict styles and the chain of dialogue, so managers resolve tension in a way that protects relationships rather than leaving winners and losers.
What are the five conflict management styles?
The five conflict styles come from the Blake and Mouton model, which maps how people handle conflict based on their concern for results versus their concern for relationships. This course has participants identify their own default style and its drawbacks, then learn when each of the five is the right approach, so they stop defaulting to the same reaction in every dispute.
How do you prevent conflict on a team, not just resolve it?
You prevent conflict by recognizing its common sources early and building the behaviors that lower tension before disagreements escalate. A full session of this course focuses on prevention, so managers leave able to spot the conditions that breed conflict, such as unclear roles or poor communication, and address them proactively rather than firefighting later.
What is the difference between conflict resolution and conflict management?
Conflict resolution is about working through a specific dispute to a fair outcome, while conflict management is the broader, ongoing work of building a low-conflict team culture. This course covers both, resolving conflicts by their source and preventing them going forward, which suits leaders who want to reduce the frequency of conflict, not just settle the current one.
Is this conflict resolution course live, and who is it for?
This is a live virtual course delivered over four weekly sessions, built for leaders and managers who want a lower-conflict, higher-collaboration team. Because it is facilitator-led rather than self-paced video, participants work through the five styles and real conflict sources in discussion, and a team can start with a free trial session.
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100% of program profits support March of Dimes.