This course is for anyone who leads a team or is a member of a team.
This course strengthens your skills in the following leader behaviors:
It is not unusual to hear people in an organization say, “We have a communication problem.” This course is designed to provide participants with information and techniques to analyze and enhance their communication skills and help others communicate more effectively. Communication takes many forms: words, voice tone, eyes, and body language to name a few. This course helps participants understand the hidden meanings behind the various types of communication and devise strategies to communicate clearly and avoid unnecessary conflict.
Changing technology makes focus on communication in the workplace essential. Teamwork and communication go hand in hand. For a team to be successful, each member must communicate effectively to ensure the group as a whole is always up to date on the task at hand. Whether you’re working with a small project team or an entire business’ staff, it’s essential to focus on communicating effectively to realize the benefits of team communication. This session contains an overview of the communication process and the common pitfalls in the process. We also define the communication filters and demonstrate how filters impact the way we communicate with others.
Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)
Personality styles are the way we communicate with others and how others communicate with us. This session contains an overview of the degrees of assertiveness and responsiveness in communication, we determine your personality style and identify the personality style of others, and you will learn to adapt your communication style to the communication styles of others.
Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)
With communication comes miscommunication. Miscommunications have serious consequences. They can tarnish your reputation, upset clients, team members, or even lead to lost revenue. Effective team communication can transform your organization in so many ways! And yet, many employees are not happy with the way their teams communicate. In this session, we address the critical mistakes we make when communicating and best practices for avoiding these mistakes.
Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)
Listening may seem simple. However, more and more team leaders and companies are taking it on as a great skill and are reaping the rewards. The direct act of listening enriches workplace relationships, improves team productivity, and enhances your mood. While conflict from communication is inevitable, active listening changes misunderstandings into positive action. In this session, we learn approaches, tools, and techniques to enhance your active listening skills and minimize conflict.
Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)
From delivering performance reviews to saying no to new projects or extra work, difficult conversations are part of life. The ability to tackle tough issues with tact and respect is an essential skill for any professional. By cultivating a culture of trust and openness and fostering healthy communication practices, you can successfully navigate difficult topics and help your team thrive. In this session, we provide you with proven approaches to address communication challenges. Topics include the power of “I” statements, methods to de-escalate emotions, manage extreme anger, manage hidden emotions, giving and receiving negative feedback.
Virtual Session (30 minutes) + Online Journal (15 minutes) + Activity (15 minutes)
This course strengthens your skills in the following leader behaviors:
Effective communication improves collaboration, clarity, and trust within teams, minimizing misunderstandings and boosting overall performance.
You’ll learn how to adapt communication styles, provide clear feedback, and engage in active listening to build high-performing, connected teams.
Yes, our communication training courses are available online and include interactive activities, case studies, and actionable tools for leaders.
Yes, upon completion, you’ll receive a certificate validating your communication and team leadership skills.
