Strengthening Teams Through Communication

Completing this course will help you

• Analyze the communication process, identify breakdown points, and improve message clarity and effectiveness

• Evaluate personality style differences, recognize communication preferences, and adapt communication to improve understanding

• Identify common communication pitfalls, assess their impact, and apply strategies to improve communication effectiveness

• Demonstrate active listening techniques to improve understanding, build trust, and strengthen team interactions

• Apply structured communication strategies to manage difficult conversations and respond effectively in high-emotion situations

5 Modules

1. 01

   The Communication Process

   Changing technology makes focus on communication in the workplace essential. Teamwork and communication go hand in hand. For a team to be successful, each member must communicate effectively to ensure the group as a whole is always up to date on the task at hand. Whether you’re working with a small project team or a business’ entire staff, it’s essential to focus on communicating effectively to realize the benefits of team communication. This module contains an overview of the communication process and the common pitfalls in the process. We also define communication filters and demonstrate how filters impact the way we communicate with others.

2. 02

   Personality Styles as a Primary Communication Filter

   Personality styles are the way we communicate with others and how others communicate with us. This module contains an overview of the degrees of assertiveness and responsiveness in communication, how to determine your personality style and identify the personality style of others, and how to adapt your communication style to the communication styles of others.

3. 03

   Avoiding Communication Pitfalls

   With communication comes miscommunication. Miscommunications have serious consequences. They can tarnish your reputation, upset clients, team members, or even lead to lost revenue. Effective team communication can transform your organization in so many ways! And yet, many employees are not happy with the way their teams communicate. In this module, we address the critical mistakes we make when communicating and best practices for avoiding these mistakes.

4. 04

   Listening Skills

   Listening may seem simple. However, more and more team leaders and companies are understanding there are skills necessary to listening well, and are reaping the rewards. The direct act of listening enriches workplace relationships, improves team productivity, and enhances your mood. While conflict from communication is inevitable, active listening changes misunderstandings into positive action. In this module, we learn approaches, tools, and techniques to enhance your active listening skills and minimize conflict.

5. 05

   Challenging Conversations

   From delivering performance reviews to saying no to new projects or extra work, difficult conversations are part of life. The ability to tackle tough issues with tact and respect is an essential skill for any professional. By cultivating a culture of trust and openness and fostering healthy communication practices, you can successfully navigate difficult topics and help your team thrive. In this module, we provide you with proven approaches to address communication challenges. Topics include the power of “I” statements, methods to de-escalate emotions, manage extreme anger, manage hidden emotions, giving and receiving negative feedback.

Leader Behaviors